Frequently Asked Questions
How long do free orders take?
Depending on volume of orders, it usually takes between 3 and 4 weeks. Distribution staff is part time and we ship library rate. Some NCHE publications are also available for download.
How do we handle shipping for sales orders?
Depending on the order we either ship via FedEx or USPS. Shipping and handling totals are calculated at checkout using a sliding Flat-Rate scale based on number of items.
Free orders granted each calendar school year will not be charged shipping.
# of Items | Price | # of Items | Price |
1-10 | $15.00 | 1000-1999 | $175.00 |
11-49 | $25.00 | 2000-2999 | $250.00 |
50-99 | $35.00 | 3000-3999 | $350.00 |
100-249 | $50.00 | 4000-4999 | $450.00 |
250-499 | $75.00 | 5000-5999 | $550.00 |
500-999 | $125.00 | 6000+ | Call for Quote |
Can I order via mail-in Purchase Order?
You may mail-in your order via a purchase order form, which you can download here:
Sales Product Purchase Order Form
Email your completed purchase order to: NCHEPUBS@serve.org
OR
Mail your completed purchase order to:
NCHE Publications
5900 Summit Ave #201
Browns Summit, NC 27214
Please do not fax orders.
Who can I contact with questions about the store or regarding my order?
Please reach out to us with any questions you may have:
NCHE Helpline - email: homeless@serve.org