Frequently Asked Questions
During the 2024-25 school year, the contract with the US Department of Education is phasing out physical copies of awareness materials. We are prioritizing free publications until the end of the contract year in order to get materials to as many people as possible.
How long do free orders take?
Depending on volume of orders, it usually takes between 3 and 4 weeks. Distribution staff is part time and we ship library rate. Some NCHE publications are also available for download.
Who can I contact with questions about the store or regarding my order?
Please reach out to us with any questions you may have:
NCHE Helpline - email: homeless@serve.org